Return & Refund Policy

Thank you for shopping at PRECIADO JOYERIA. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges are necessary. This Return & Refund Policy outlines our procedures to ensure a smooth and hassle-free experience.

We offer a 7-day refund policy from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Window

You have 5–7 days from the date of delivery to return an item. Items returned after this period may not be eligible for a refund or exchange.

Eligibility for Returns & Exchanges

a. Items must be unused, in their original condition, and in their original packaging.

b. Returns and exchanges are generally accepted within 7 days of purchase. Certain products may have different conditions as mentioned on their respective product pages.

Initiating a Return or Exchange

a. To request a return or exchange, please contact our customer support team at info@preciadojoyeria.com with your order number and the reason for your request.

b. Our support team will guide you through the return process and provide instructions for sending the product back.

Return Shipping

a. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

b. For approved exchanges, we will bear the shipping cost of sending the replacement item.

Refunds

a. Refunds will be processed after the returned items are received and inspected. Please allow up to 7 business days for the refund to appear in your original payment method.

b. Refunds will always be issued to the original payment method used during the purchase.

Exchanges

a. Exchanges will be processed after the returned item has been received and inspected. Replacement products will be shipped as soon as possible.

b. If the requested replacement product is unavailable, we will contact you with suitable alternatives.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photographs of the product and its packaging. We will arrange a replacement or refund after verification.

Non-Returnable Items

Personalized, customised, or made-to-order products are generally non-returnable unless they are received in a damaged or defective condition.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at info@preciadojoyeria.com.

By placing an order on our website, you acknowledge and agree to the terms of this Return & Refund Policy.

Thank you for choosing PRECIADO JOYERIA.